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AI-Driven CX Built for Gen Z

Authentic, immersive CX—powered by Agentic AI and a global network

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End-to-End CX Ecosystem: AI Meets Global Talent

Proprietary AI and local experts deliver multilingual support, insights, and quality at scale.

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Global Expansion: New Site in Lima, Peru

Our Lima hub builds on 10 years in the Philippines to support e-commerce across Asia and Latin America.

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Next：End-to-End CX Ecosystem: AI Meets Global Talent
Next：Global Expansion: New Site in Lima, Peru
Next：AI-Driven CX Built for Gen Z
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What's unique about Nexlence's CX for Gen Z?

How can Nexlence help DTC brands

Smart
Empowerment

  • 20
    +

    Years of Experience

  • 5000
    +

    Global Employees

  • 20
    +

    Global Delivery Centers

  • 110
    +

    Countries Covered

Global Presence, Local Expertise
Powered by 5,000+ professionals worldwide, we’re your strategic partner for global expansion, helping your brand gain a future-ready digital edge.

Our Unified AI Intelligence & Data Ecosystem

Fusing breakthrough tech, industry know-how, and a global delivery network to drive intelligent transformation and global impact.

Intelligent CX Foundation
A dual-engine approach for seamless, personalized experiences.
Full-Scenario CX Service Matrix
AI powers every key CX touchpoint for efficiency and localized global experiences.
Global Service & Partner Network
Co-creating with tech partners and experts for "local empathy + global scale."

Trusted by Leading Global Brands

Leading brands trust Nexlence to redesign customer journeys, scale multilingual support, and achieve measurable CX results.

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Excellence
Media & Entertainment
Global Leading Short-Video Social Platform
Built a multilingual moderation, customer service, and operations system for a leading global short-video platform across Southeast Asia, Latin America, the Middle East, and beyond. Ensured content safety, user satisfaction, and compliance to fuel rapid expansion.
Content review accuracy 99.5%
coverage across 15+ countries
user complaint rate reduced by 40%
Excellence
Smart Manufacturing
Global Portable Power Brand
Providing localized, AI-enabled global contact center services to support end-to-end pre-sales and after-sales needs for consumers worldwide.
Operational efficiency: Historic high
Customer satisfaction: >88%
Excellence
E-commerce
Leading Cross-Border E-Commerce Platform
We built a multilingual CX operation (English, Portuguese, Spanish, Russian, and more) to handle inquiries, disputes, and complaints across regions—improving resolution speed, consistency, and customer satisfaction for overseas buyers.
Coverage: 15+ cities worldwide
Supplier satisfaction: No. 1 ranking
Media & Entertainment
Global Leading Short-Video Social Platform
Built a multilingual moderation, customer service, and operations system for a leading global short-video platform across Southeast Asia, Latin America, the Middle East, and beyond. Ensured content safety, user satisfaction, and compliance to fuel rapid expansion.
Content review accuracy 99.5%
coverage across 15+ countries
user complaint rate reduced by 40%
Smart Manufacturing
Global Portable Power Brand
Providing localized, AI-enabled global contact center services to support end-to-end pre-sales and after-sales needs for consumers worldwide.
Operational efficiency: Historic high
Customer satisfaction: >88%
E-commerce
Leading Cross-Border E-Commerce Platform
We built a multilingual CX operation (English, Portuguese, Spanish, Russian, and more) to handle inquiries, disputes, and complaints across regions—improving resolution speed, consistency, and customer satisfaction for overseas buyers.
Coverage: 15+ cities worldwide
Supplier satisfaction: No. 1 ranking

Reshaping the AI-driven
CX Ecosystem

Accelerating the Global Value of Enterprises

Partner with Nexlence to Elevate Your CX
Facing challenges with global support, multilingual operations, or inconsistent customer experience? Share your needs, and our CX experts will work with you to design a tailored solution.
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