Global Short-Video & Social Platform
We built a multilingual moderation, customer service, and operations framework across Southeast Asia, Latin America, and the Middle East to ensure safety, satisfaction, and compliance, supporting rapid platform expansion.
Content moderation accuracy: 99.5%
Operations spanning 15+ countries
User complaint rate reduced by 40%
Southeast Asia Social Commerce Platform
We delivered bilingual merchant support, optimized training and workflows, and significantly improved efficiency, quality scores, and resolution times.
Service efficiency improved to a historical high
89% of tickets resolved within 24 hours
Customer satisfaction exceeding 81%