Nexlence: End-to-end CX services for smart device and advanced manufacturing brands

End-to-End CX Capabilities for Smart
Manufacturing

Nexlence combines digital CX expertise with industry experience to strengthen the full lifecycle of
consumer electronics, smart home, and new energy brands. We tackle high acquisition costs, complex
service operations, and fast product iteration with scalable, data-driven solutions.

Global DTC Ecosystem for Smart Device Brands

Technical CX for Complex Smart Hardware

Global DTC Ecosystem for Smart Device Brands

We help brands move beyond dependence on third-party marketplaces by building owned DTC ecosystems with full control over pricing, data, and customer relationships. Through localized social engagement and always-on CX, we turn strong product capabilities into globally trusted brands that truly resonate with local users.

Technical CX for Complex Smart Hardware

Our teams are built with deep technical DNA to handle complex products such as drones, energy storage systems, and smart robots. We provide multilingual, follow-the-sun support that solves “installation, configuration, and repair” challenges for users worldwide, turning technical excellence and service quality into repeat purchases and long-term loyalty.

One-Stop Intelligent Customer Experience
Solution

We connect user operation and customer experience into a single, data-driven CX engine—amplifying
brand awareness, protecting user satisfaction, and enabling agile product iteration for smart
manufacturing brands competing on a global stage.

Integrated User Operations

Brand & DTC Site Experience
We design and build brand sites and DTC stores tailored to local cultures and user expectations. By integrating global payment methods, key plugins, and analytics, we turn your owned channels into high-conversion, insight-rich customer hubs.

Global Content Studio & Social Media Operations
Our content teams produce short-form videos, 3D product visuals, and on-brand creatives, while managing Instagram, TikTok, YouTube, and other major social platforms. Through always-on storytelling and community engagement, we grow brand visibility and nurture loyal advocates.

Omnichannel Intelligent CX Management

Technical Contact Centers for High-Value Markets
For key markets such as North America, Europe, and Japan, we build multilingual expert teams who understand product specs, installation scenarios, and troubleshooting workflows. They go far beyond scripted responses to deliver consultative, solution-oriented support.

End-to-End Post-Sales Journey Orchestration
We design and operate a closed-loop CX journey—from pre-sales consultation and order tracking, to setup support, RMA handling, and returns management. By optimizing cross-border logistics and service flows, we reduce operational costs while improving CSAT, FCR, and NPS.

Driving Intelligent Growth for Global Manufacturing Leaders

We partner with global leaders in new energy, consumer electronics, and smart devices to elevate CX, streamline operations,
and unlock sustainable global growth.

Global Portable Power Brand

Leading Action Camera Brand

Wireless Smart Pool Cleaning Robot

Global Portable Power Brand

We built a centralized customer service hub with a team of over 100 specialists. The operation scales elastically for major sales events and covers voice, chat, and digital channels, supported by a structured knowledge base for rapid, consistent responses.

Coverage across major cross-border e-commerce platforms

Issue resolution rate: 95%+

Workforce efficiency improved by 60%

Leading Action Camera Brand

We designed a three-tier knowledge architecture and transformed complex technical content into consumer-friendly, multilingual formats. This enabled faster content updates and consistent support experiences across regions and channels.

New content publishing efficiency improved by 30%

Live agent workload reduced by 25%

Wireless Smart Pool Cleaning Robot

We deliver multilingual, omnichannel customer service across six European markets. By combining onshore–offshore collaboration, elastic staffing, and a dedicated industry knowledge base, we support localized operations and high-quality user experiences at scale.

Customer Satisfaction (CSAT): 90%+

First Contact Resolution (FCR): improved by 25%

Stay Ahead of Smart Manufacturing Trends

We-track emerging technologies, market shifts, and best practices in smart manufacturing to help
brands capture global growth opportunities with confidence.

Start Your Global Smart Manufacturing CX Journey

Book a tailored consultation and receive a customized CX and globalization roadmap for your smart manufacturing business.

Smart Manufacturing, Borderless Growth

End-to-End CX Capabilities for Smart Manufacturing

Nexlence combines digital CX expertise with industry experience to strengthen the full lifecycle of consumer electronics, smart home, and new energy brands. We tackle high acquisition costs, complex service operations, and fast product iteration with scalable, data-driven solutions.

One-Stop Intelligent Customer Experience Solution

We connect user operation and customer experience into a single, data-driven CX engine—amplifying brand awareness, protecting user satisfaction, and enabling agile product iteration for smart manufacturing brands competing on a global stage.